Care deflection
An agent resolves routine customer contacts end to end and hands the rest to an operator with full context, measured against a satisfaction bar you set.
INDUSTRY
All industries
Systems that hold at consumer scale.
Customer operations, network and revenue workflows at consumer scale. Systems that hold up under millions of interactions a day.
- Telecom operators
- Technology and SaaS
- Media and platforms
- Connectivity and infrastructure
Where agents act
- Customer care and deflection
- Order and provisioning orchestration
- Revenue assurance and billing disputes
- Network incident triage
- Churn and retention
Governance and compliance
Scale without losing control. Rate limits, guardrails and audit trails sized for millions of daily interactions. Personal data is handled under KVKK and GDPR, with a rehearsed rollback path before go-live.
Deployed inside your operation.
San Francisco · IstanbulTypical engagements
Revenue assurance
Billing anomalies are detected and worked in the queue, with a human approving anything that touches a customer bill.
Representative scenarios. Specific results are shared in a working session, under NDA.
Step by step: from working session to production
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01
Working session.
One queue chosen with your leadership: care deflection, provisioning or revenue assurance. We build on real contact data inside days.
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02
Diagnosis in four weeks.
A prototype resolving real cases, plus the load, rate-limit and integration map for your OSS/BSS, CRM and billing stack.
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03
Embedded build.
Guardrails, confidence thresholds and rollback rehearsed at your volume, under KVKK and GDPR, behind the satisfaction bar you set.
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04
Live by day 90.
Production at consumer scale, operators freed for the complex work, and your team running the system with full context.
Telecom and technology
Common questions
Will it hold at our volume?
Yes. We build for millions of interactions a day, with load, rate limits and a rehearsed rollback proven before go-live.
How is customer data protected?
Least-privilege access, full logging and data residency under KVKK and GDPR. The agent sees only what the workflow needs.
How do you measure success?
In outcomes you set, like deflection rate at a satisfaction bar or recovered revenue, not in activity or model accuracy alone.
Can it work across our existing stack?
Yes. We wire agents into your CRM, billing, OSS/BSS and ticketing, without ripping out what already runs.
What happens if the agent gets something wrong?
Guardrails, confidence thresholds and a rehearsed rollback contain it. Low-confidence cases escalate to an operator with full context.
Do you work with SaaS and platform companies or only operators?
Both. Telecom operators, technology and SaaS, media and platforms, connectivity and infrastructure. The common thread is consumer-scale operations.
Can this move churn and retention?
Yes. Retention agents work the at-risk base with the next-best action, and every save is measured against your own churn baseline.
Which markets do you cover for telecom and technology?
The US and Canada from San Francisco; Europe, the Middle East and Africa from Istanbul. We deploy inside your data residency in each market.
How long until a care agent is live?
Days to a working prototype on your real contact data, weeks to production behind your satisfaction bar and rate limits.
Can you support our marketing and campaign teams too?
Yes. Campaign intelligence, segmentation and content operations for consumer-scale marketing, integrated with the CRM and CDP you already run.
- Built for consumer scale
- Governed and rate-limited
- Measured in outcomes, not activity